Administration and Secretarial Training

EBS list of Administration and Secretarial Training Courses scheduled for 14 days each. From 2026 to 2027, covering key skills and knowledge areas for administrative and secretarial professionals.
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Course 1: Modern Office Administration and Executive Secretariat Mastery

  • Dates: October 05, 2026 – October 16, 2026
  • Objectives:
    1. Streamline executive office administration, scheduling, and workflow management.
    2. Deploy modern digital office tools to increase administrative productivity.
    3. Maintain professional confidentiality, discretion, and executive ethics.
    4. Coordinate multi-departmental administrative operations smoothly.
  • Target Audience: Executive Assistants, Office Managers, Senior Secretaries, and Administrative Supervisors.

Course 2: Electronic Records Management, Archiving & Document Systems

  • Dates: October 26, 2026 – November 06, 2026
  • Objectives:
    1. Implement Electronic Document and Records Management Systems (EDRMS).
    2. Establish document taxonomy, retention schedules, and archiving rules.
    3. Ensure secure digital record retrieval, access controls, and data privacy.
    4. Transition physical paper office archives into digital storage frameworks.
  • Target Audience: Records Managers, Archivists, Information Officers, and Executive Secretaries.

Course 3: Advanced Skills for Personal Assistants and Executive Secretaries

    • Dates: November 16, 2026 – November 27, 2026
    • Objectives:
      1. Act as strategic gatekeepers and trusted business partners to executives.
      2. Manage executive travel logistics, complex itineraries, and expense reporting.
      3. Draft high-level correspondence, briefing notes, and executive summaries.
      4. Manage executive time priorities and prevent executive burnout.
    • Target Audience: Personal Assistants (PAs), Executive Assistants (EAs), and Confidential Secretaries.

Course 4: Corporate Protocol, Event Management, and Diplomacy

  • Dates: December 07, 2026 – December 18, 2026
  • Objectives:
    1. Plan and execute high-level corporate events, AGMs, and international conferences.
    2. Apply international protocol, seating arrangements, and diplomatic etiquette.
    3. Manage VIP reception, transport, security, and accommodation logistics.
    4. Control event budgets, vendor contracts, and post-event evaluations.
  • Target Audience: Protocol Officers, Event Managers, Corporate Affairs Assistants, and Public Relations Officers.

Course 5: Strategic Facility Management and Office Operations

  • Dates: January 11, 2027 – January 22, 2027
  • Objectives:
    1. Manage office facility operations, space planning, and maintenance contracts.
    2. Ensure health, safety, and ergonomic compliance across office environments.
    3. Optimize facility operating expenses, utilities, and vendor SLAs.
    4. Manage office moves, expansions, and workspace redesign projects.
  • Target Audience: Facility Officers, Office Administrators, Property Managers, and Operations Assistants.

Course 6: Digital Tools and Office Automation for Administrative Staff

    • Dates: February 01, 2027 – February 12, 2027
    • Objectives:
      1. Master advanced Microsoft 365, Google Workspace, and office cloud platforms.
      2. Automate routine admin tasks using email rules, digital forms, and macros.
      3. Utilize task management software (Asana, Trello, Planner) for admin tracking.
      4. Conduct virtual and hybrid meeting administration effectively.
    • Target Audience: Administrative Assistants, Office Coordinators, Executive Secretaries, and Clerks.

Course 7: Time Management, Prioritization, and Office Productivity

  • Dates: February 22, 2027 – March 05, 2027
  • Objectives:
    1. Apply time-management techniques (Eisenhower Matrix, Pomodoro, Time-Blocking).
    2. Eliminate office time-wasters, interruptions, and administrative bottlenecks.
    3. Manage multiple competing priorities and tight deadlines calmly.
    4. Delegate tasks effectively and track administrative task completion.
  • Target Audience: Administrative Officers, PAs, Secretaries, and Front Desk Managers.

Course 8: Minute Taking, Agenda Preparation, and Board Administration

  • Dates: March 15, 2027 – March 26, 2027
  • Objectives:
    1. Draft concise, accurate, and legally defensible board and committee minutes.
    2. Prepare meeting agendas, board packs, and briefing documents systematically.
    3. Track post-meeting action items and follow up on executive decisions.
    4. Maintain board meeting records in full confidentiality.
  • Target Audience: Board Secretaries, Committee Clerks, Administrative Assistants, and Legal Secretaries.

Course 9: Office Budgeting, Petty Cash, and Financial Reporting

    • Dates: April 05, 2027 – April 16, 2027
    • Objectives:
      1. Manage office petty cash allocations, vouchers, and reconciliations.
      2. Draft departmental administrative budgets and monitor monthly operational spend.
      3. Review vendor invoices and liaise with finance teams for timely payments.
      4. Implement internal controls to prevent administrative expense leakage.
    • Target Audience: Office Administrators, Admin Assistants, Accounts Clerks, and Secretaries.

Course 10: Executive Office Communication and Interpersonal Relations

  • Dates: April 26, 2027 – May 07, 2027
  • Objectives:
    1. Communicate professionally across phone, email, and face-to-face interactions.
    2. Manage difficult visitors, unhappy clients, and internal conflicts tactfully.
    3. Build strong cross-departmental working relationships and team networks.
    4. Assert administrative authority professionally while maintaining rapport.
  • Target Audience: Front Office Managers, Receptionists, PAs, and Administrative Officers.

Course 11: Managing Office Supplies, Inventory, and Vendor Relations

  • Dates: May 17, 2027 – May 28, 2027
  • Objectives:
    1. Establish reorder levels, stock counts, and control for office stationery and consumables.
    2. Evaluate and negotiate pricing with office supply vendors and service providers.
    3. Track equipment warranties, service schedules, and maintenance agreements.
    4. Eliminate waste and unauthorized usage of corporate office assets.
  • Target Audience: Storekeepers, Office Managers, Admin Supervisors, and Procurement Assistants.

Course 12: Information Security and Data Confidentiality for PAs

    • Dates: June 07, 2027 – June 18, 2027
    • Objectives:
      1. Safeguard physical sensitive documents, executive files, and clean desk policies.
      2. Identify phishing, social engineering, and cyber threats targeting executive offices.
      3. Enforce data privacy and NDA compliance in administrative handling.
      4. Secure digital executive calendars, emails, and mobile communications.
    • Target Audience: Executive PAs, Confidential Secretaries, HR Assistants, and Admin Leads.

Course 13: Technical Writing and Report Preparation for Admin Staff

  • Dates: June 28, 2027 – July 09, 2027
  • Objectives:
    1. Structure professional business reports, proposals, and official memos.
    2. Apply professional formatting, visual alignment, and branding guidelines.
    3. Proofread and edit executive documents for grammar, clarity, and tone.
    4. Summarize complex lengthy reports into key executive points.
  • Target Audience: Administrative Officers, Secretarial Staff, Report Writers, and Research Assistants.

Course 14: Conflict Resolution and Negotiation Skills for Administrators

  • Dates: July 19, 2027 – July 30, 2027
  • Objectives:
    1. De-escalate office conflicts and interpersonal disputes constructively.
    2. Apply win-win negotiation tactics when dealing with internal teams and external vendors.
    3. Manage workplace personality clashes and build a positive office climate.
    4. Address administrative grievances professionally before escalation.
  • Target Audience: Office Supervisors, Admin Leads, HR Assistants, and Senior Secretaries.

Course 15: Fleet and Transport Administration Strategies

    • Dates: August 09, 2027 – August 20, 2027
    • Objectives:
      1. Manage vehicle allocation, transport scheduling, and driver assignments.
      2. Track fuel consumption, vehicle servicing, insurance, and licensing.
      3. Deploy GPS vehicle tracking systems to monitor fleet safety and routes.
      4. Reduce overall organization transport and fleet operating costs.
    • Target Audience: Fleet Administrators, Transport Officers, Logistics Assistants, and Admin Officers.
Below are our additional courses scheduled earlier in the year to complement skill sets:

Course 16: Project Management Fundamentals for Administrative Assistants

  • Dates: August 30, 2027 – September 10, 2027
  • Objectives:
    1. Plan and coordinate office projects (renovations, system rollouts, events).
    2. Track project tasks, deadlines, and team responsibilities using Gantt charts.
    3. Manage project budget allocations and task dependencies.
    4. Communicate project status updates to executive management clearly.
  • Target Audience: Administrative Assistants, Office Coordinators, Admin Supervisors, and PAs.

Course 17: Customer Service Excellence for Front Desk and Receptionists

  • Dates: September 20, 2027 – October 01, 2027
  • Objectives:
    1. Deliver exceptional first impressions and professional front-desk service.
    2. Manage incoming phone calls, visitor sign-ins, and security vetting.
    3. Handle irate or challenging visitors with poise and professionalism.
    4. Maintain front desk security, order, and visual standards.
  • Target Audience: Receptionists, Customer Service Executives, Front Desk Officers, and Call Center Operators.

Course 18: Change Management and Office Restructuring Readiness

  • Dates: October 11, 2027 – October 22, 2027
  • Objectives:
    1. Support executive teams during organizational restructuring and office relocations.
    2. Communicate change initiatives clearly to reduce staff anxiety and rumor mills.
    3. Adapt administrative systems to new corporate structures and reporting lines.
    4. Train office staff on new administrative procedures rapidly.
  • Target Audience: Senior Office Managers, Administrative Supervisors, HR Leads, and PAs.

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