Customer Care and Customer Service Training

EBS Ltd comprehensive list of Customer Care and Customer Service Training Courses, each scheduled for 14 days in 2025:
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1.Customer Service Fundamentals
  • Date:January 8 – January 21, 2025
  • Objectives:
    1. Understand the core principles of excellent customer service.
    2. Build active listening skills to understand customer needs.
    3. Learn effective verbal and non-verbal communication techniques.
    4. Handle customer queries and complaints professionally.
    5. Establish positive customer relationships.
  • Target Audience:Frontline customer service staff, call center agents, sales assistants.
  1. Effective Communication in Customer Service
  • Date:February 10 – February 21, 2025
  • Objectives:
    1. Enhance communication skills tailored to various customer profiles.
    2. Master telephone, email, and face-to-face communication.
    3. Reduce miscommunication and clarify expectations.
    4. Build confidence in managing difficult customer interactions.
    5. Foster active listening and rapport-building skills.
  • Target Audience:Customer service representatives, helpdesk agents, supervisors.
  1. Handling Difficult Customers
  • Date:February 24 – March 8, 2025
  • Objectives:
    1. Understand the psychology of difficult customers.
    2. Develop patience and empathy in high-pressure scenarios.
    3. Learn conflict resolution and de-escalation strategies.
    4. Maintain professionalism during confrontations.
    5. Turn challenging situations into opportunities for loyalty-building.
  • Target Audience:Frontline staff, retail employees, customer service managers.
  1. Excellence in Call Center Operations
  • Date:March 17 – March 29, 2025
  • Objectives:
    1. Manage time and efficiency in high-volume call handling.
    2. Master customer retention techniques via phone.
    3. Upsell and cross-sell tactfully.
    4. Use scripts to maintain quality assurance.
    5. Optimize call resolution rates and customer satisfaction.
  • Target Audience:Call center agents, telecommunication staff, customer experience managers.
  1. Emotional Intelligence in Customer Service
  • Date:April 10 – April 23, 2025
  • Objectives:
    1. Build self-awareness and emotional resilience in stressful situations.
    2. Recognize and manage emotions during interactions.
    3. Foster empathy to understand customers’ perspectives.
    4. Strengthen interpersonal communication through emotional intelligence.
    5. Resolve conflicts with compassion and care.
  • Target Audience:All customer-facing staff, team leaders, service managers.
  1. Customer Complaint Management and Resolution
  • Date:May 2 – May 15, 2025
  • Objectives:
    1. Create strategies for tracking and managing complaints.
    2. Handle complaints professionally and efficiently.
    3. Minimize complaint escalation with quick resolution.
    4. Turn customer grievances into long-term loyalty.
    5. Use feedback to improve service processes.
  • Target Audience:Complaint resolution teams, supervisors, service agents.
  1. Building Customer Loyalty
  • Date:May 27 – June 9, 2025
  • Objectives:
    1. Understand customer loyalty drivers and metrics.
    2. Design loyalty programs tailored to customer needs.
    3. Enhance service quality for repeated engagement.
    4. Address customer dissatisfaction to prevent churn.
    5. Create value-driven experiences for customers.
  • Target Audience:Relationship managers, sales agents, service managers.
  1. Retail Customer Service Excellence
  • Date:June 17 – June 30, 2025
  • Objectives:
    1. Understand the dynamics of retail customer service.
    2. Develop rapport and personalized customer experiences.
    3. Handle returns, exchanges, and complaints with ease.
    4. Train in cross-selling and upselling strategies.
    5. Build store atmosphere to enhance customer satisfaction.
  • Target Audience:Retail employees, store managers, sales associates.
  1. Digital Customer Service Skills
  • Date:July 14 – July 27, 2025
  • Objectives:
    1. Engage effectively with customers via email and chat.
    2. Master online query handling processes.
    3. Optimize digital tools for efficient service.
    4. Maintain professionalism and empathy in written communication.
    5. Use social media for customer engagement and support.
  • Target Audience:Digital support agents, social media managers, online store staff.
  1. Cross-Cultural Customer Service
  • Date:August 5 – August 18, 2025
  • Objectives:
    1. Understand the importance of cultural awareness in service.
    2. Communicate effectively with diverse customers.
    3. Avoid cultural misunderstandings and stereotypes.
    4. Build respect and trust across cultures.
    5. Enhance cross-cultural negotiation skills.
  • Target Audience:International service teams, hospitality staff, expatriates.
  1. Advanced Customer Service Leadership
  • Date:August 25 – September 7, 2025
  • Objectives:
    1. Lead customer service teams with clarity and purpose.
    2. Coach staff to enhance service delivery standards.
    3. Motivate teams to achieve customer satisfaction goals.
    4. Use KPIs to track service quality and performance.
    5. Address team challenges with effective solutions.
  • Target Audience:Customer service managers, team leaders, supervisors.
  1. Service Recovery Strategies
  • Date:September 15 – September 28, 2025
  • Objectives:
    1. Understand the value of effective service recovery.
    2. Develop immediate responses to service failures.
    3. Build trust with customers after errors.
    4. Use recovery techniques to foster loyalty.
    5. Ensure long-term improvements in processes.

Target Audience: Customer relations teams, service agents, escalation teams.

  1. Customer Experience Design
  • Date:October 6 – October 19, 2025
  • Objectives:
    1. Map customer journeys to identify pain points.
    2. Use data to create personalized experiences.
    3. Implement technology for seamless service delivery.
    4. Optimize touchpoints for customer delight.
    5. Measure customer experience effectiveness using metrics.
  • Target Audience:CX designers, innovation teams, product managers.
  1. Hospitality Industry Customer Service
  • Date:October 27 – November 9, 2025
  • Objectives:
    1. Deliver exceptional hospitality experiences.
    2. Master decorum and etiquette for the industry.
    3. Handle guest feedback and complaints professionally.
    4. Enhance staff collaboration for seamless service.
    5. Exceed customer expectations at every interaction.
  • Target Audience:Hotel staff, tour operators, event coordinators.
  1. Time and Stress Management in Customer Service
  • Date:November 17 – November 30, 2025
  • Objectives:
    1. Manage high-pressure situations without compromising service.
    2. Prioritize tasks efficiently in a customer-facing role.
    3. Maintain composure during peak periods.
    4. Avoid burnout through stress-management techniques.
    5. Develop teamwork to handle workload effectively.
  • Target Audience:Customer service agents, team leads, HR managers.
  1. Handling VIP and High-Value Clients
  • Date:December 4 – December 17, 2025
  • Objectives:
    1. Provide tailored services for high-value customers.
    2. Build trust and rapport with VIP clients.
    3. Anticipate needs and exceed expectations.
    4. Ensure confidentiality and professionalism.
    5. Manage loyalty programs for key accounts.

Target Audience: Account managers, relationship officers, client service teams.

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    About Us

    Everlasting Business Solutions has highly skilled knowledgeable experienced and diversified team of competence professionals who helps our customers from different organizations and individuals to reach their new heights.

    EBS believe in building ‘Trust and Relationships’, and hence we have continue this for over Ten (10) years. As our client and our partners in growth. EBS don’t work FOR our clients instead we work with you together.

    EBS Ltd is not Service Provider but a Partner in the business hence we assess each business separately with complete focus on it. Our main focus is client need and requirements, EBS Ltd don’t have a “You” or “We” approach. We have an “Us” approach

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